Patient Access Coordinator
2 weeks ago
MedStar Health is seeking a dedicated individual for a Full-Time, day shift, hybrid role within our call center. This position is essential for managing a significant volume of incoming calls to facilitate patient appointment scheduling.
Educational Requirements- High School Diploma or GED or equivalent is mandatory.
- An Associate degree is preferred.
- A Bachelor's degree in healthcare or a related field is advantageous.
- A minimum of 2 years of relevant experience in a fast-paced customer service environment, preferably in a medical office setting, is required.
- 1-2 years of telephonic experience, typically gained in a call center, front desk reception, hospital, or medical office scheduling context is necessary.
- Exceptional customer service skills are crucial.
- Strong verbal and written communication abilities are essential.
- Basic proficiency in Microsoft Office applications (including Word, Excel, and Outlook) is required.
- Capability to navigate multiple technology platforms concurrently while engaging with callers.
- Typing speed of 40 WPM with accuracy is expected.
- Highly organized and process-oriented with the ability to multitask and adapt.
- Ability to follow procedures and assist patients without compromising safety or service quality.
- Maintain a friendly and professional demeanor when interacting with patients and visitors.
- Exhibit a positive and professional image consistently.
- Empathize with and prioritize patient needs, providing suitable solutions.
- Remain composed and compassionate in high-pressure situations.
- Demonstrate effective learning and decision-making capabilities.
- Greet and assist patients via telephone, directing inquiries to the appropriate clinical and non-clinical team members.
- Efficiently and accurately complete preliminary intake processes, including patient updates, registration, and appointment scheduling based on insurance guidelines.
- Utilize various MedStar Health business applications to meet caller needs effectively.
- Conduct insurance verifications to ensure accurate claims submissions.
- Maintain knowledge of scheduling protocols to achieve accuracy and meet established call metrics.
- Handle inbound calls proficiently, identifying and assessing caller needs swiftly and accurately.
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