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Airport Operations Coordinator
2 months ago
Experience Level
Experienced
Location
Lehigh Valley International Airport
Employment Type
Full Time
Educational Requirement
High School Diploma / GED
Travel Requirement
None
Work Schedule
Hybrid 2nd - 2: 8hr Shifts, 2: 12hr Shifts
Key Responsibilities
- Manage airport authority communication systems, including public address systems, multi-line telephones, two-way radios, and emergency communication devices. Oversee electronic access and alarm systems to identify security issues, fire alarms, and significant malfunctions.
- Document and maintain records of activities and incidents.
- Monitor Notices to Airmen (NOTAMs) and Field Condition Reports.
- Conduct video surveillance via closed circuit television (CCTV) and report any safety or security concerns.
- Maintain awareness of incidents or events that may affect airport operations, such as traffic, weather, and emergencies.
- Facilitate communication between the FAA Tower, Public Safety Answering Points (PSAPs), and emergency services during critical situations. Prioritize responses to airport and aircraft emergencies.
- Ensure the integrity of airport security access points through regular verification and documentation of door alarms, ID badge management, and access control to secure areas in compliance with the Airport Security Plan.
- Adhere to policies and procedures while participating in Quality Assurance and Improvement programs.
- Evaluate existing policies and procedures, recommending enhancements to management.
- Conduct emergency and safety training, including classroom instruction and drills.
- Act as a liaison with internal departments and external agencies to ensure effective communication and service delivery.
- Assist customers with paging services, flight information, and general inquiries.
- Manage lost and found property.
- Represent the department in various projects and assist with budget development and administration.
- Perform additional duties as assigned by management.
Minimum Requirements
- Education: High School Diploma/GED with a minimum of three years of experience in an emergency communications center, including call taking and dispatch for law enforcement, fire, or emergency medical services.
- Skills: Excellent written and verbal communication skills. Must be energetic, motivated, and possess a professional demeanor. Strong customer service aptitude and ability to work in a fast-paced environment.
- Organizational Skills: Detail-oriented with the ability to adapt to changing priorities. Availability for a 24/7 operational environment.
- Technical Skills: Proficient in computers and office equipment, with strong skills in Microsoft Office applications.
- Certifications: Must maintain a valid driver's license and pass background checks and security training.
- Training: Must complete required training certifications within three months of employment.
- Continuing Education: Active participation in ongoing education to maintain certifications.
- Probation: Successful completion of a six-month probationary period.
- Work is primarily performed indoors in an office setting. Requires sitting, standing, and occasional lifting of up to 30 lbs.
- Must have sufficient visual and auditory abilities to perform job functions effectively.
