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Client Support Specialist
2 months ago
Enverus stands at the forefront of the energy SaaS industry, providing advanced analytical insights and predictive capabilities that empower our clients to enhance profitability.
Our cutting-edge technologies facilitate production and investment strategies, promote best practices in energy and commodity trading, and streamline costs through automation across essential business operations.
As a strategic ally to over 6,000 clients across 50 nations, we are in search of a Customer Support Contractor to become a vital part of our Membership Development team.
This position presents a unique opportunity to contribute to a rapidly expanding organization that delivers top-tier solutions in one of the most dynamic sectors globally.
Position Overview
This is a contract role focused on providing support to clients regarding basic inquiries related to our products. Responsibilities include:
- Responding to incoming calls, voicemails, and emails directed to the EnergyLink support team.
- Ensuring responses are accurate, timely, and delivered in a friendly manner.
- Adhering to internal protocols for communication.
- Escalating user contact information when necessary.
- Maintaining professionalism and composure in all interactions.
- Guiding clients through applications over the phone.
- Understanding client needs thoroughly before offering solutions.
- Troubleshooting basic client issues effectively.
- Taking initiative and ownership in resolving client concerns.
- Engaging in cross-training to enhance skills and improve customer experience.
Ideal Candidate Profile
The ideal candidate will possess a solid theoretical understanding of the role, typically gained through higher education. Work will be closely monitored for complex tasks while routine situations may require less supervision. Challenges faced may be difficult but generally not overly complex.
Qualifications
Applicants should have:
- A Bachelor’s Degree or equivalent experience.
- 2-5 years of relevant experience in revenue accounting, land management, or customer service.
- Proficiency in Microsoft Office and various oil and gas software applications.
Physical Requirements
Candidates must be able to:
- Remain seated for extended periods and perform repetitive tasks on a computer.
- Lift up to 35 pounds safely using proper techniques.
- Communicate effectively with clients and team members.
- Maintain regular attendance and work in an office environment as needed.
Travel requirements are minimal and based on company needs.
