Executive Director of Operations

2 days ago


Reston, Virginia, United States HVACEXEC Recruiters Full time

GM for HVAC / Plumbing Residential Services Firm

Our client is a leading provider of high-quality plumbing, heating, and air conditioning services on Cape Cod, MA. With a strong reputation for exceptional customer service and quality workmanship, they have earned the trust of the local community.

Position Overview

The General Manager will oversee two locations - Yarmouth and Falmouth. Reporting to the VP of Operations for Massachusetts, the GM will serve as the key decision-maker for operational matters at these locations, driving the successful growth and operations of the business.

The GM will be responsible for leveraging strong leadership skills in a medium-sized business environment, with a focus on intelligence, people skills, and cost consciousness. This position will oversee all department managers, including Customer Service, Marketing, Finance, Operations, Service, and Sales, while maintaining overall responsibility for the team of technicians, the fleet, and all subcontractors.

Key Responsibilities

  • Lead and manage a team of department managers to achieve business objectives.
  • Develop and implement operational strategies to drive growth and improve efficiency.
  • Manage budgets and financial analysis to ensure cost consciousness and profitability.
  • Provide exceptional customer service and communication skills to drive customer satisfaction.
  • Proven success in managing/leading in a small-medium sized business environment with $10-15M of annual revenue.

Requirements

  • Proven experience in HVAC, Plumbing, or similar trade services with a minimum of 5 years in a managerial role.
  • Strong leadership and team-building skills.
  • Proficient in budget management and financial analysis.
  • Exceptional customer service and communication skills.
  • Familiarity with basic software and knowledge of fleet dispatch and logistics is a plus.

Expected Traits and Characteristics

  • Results Oriented – links decisions to overall business objectives.
  • Decisive – track record of making and implementing sound strategic decisions based on a mixture of analysis, experience, and judgment.
  • Intellectually Curious – constantly looking to understand and improve processes.
  • Customer Focused – ability to provide unparalleled customer satisfaction.
  • Cost Conscious – strong focus on managing costs and improving margins in a growing business environment.


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