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Executive Director of Operations

2 months ago

Reston, Virginia, United States HVACEXEC Recruiters Full time

Executive Director of Operations

HVACEXEC Recruiters is seeking a seasoned Executive Director of Operations to lead our client's residential services firm on Cape Cod, MA. As a key member of the executive team, you will oversee the day-to-day operations of the company, driving growth and excellence in all aspects of the business.

Key Responsibilities

  • Lead and manage a team of department managers, including Customer Service, Marketing, Finance, Operations, Service, and Sales.
  • Oversee all aspects of the company's operations, including budget management, financial analysis, and quality assurance.
  • Develop and implement business strategies to drive growth and improve customer satisfaction.
  • Collaborate with the VP of Operations to ensure seamless execution of company-wide initiatives.
  • Manage and maintain relationships with key stakeholders, including technicians, subcontractors, and vendors.

Requirements

  • Proven experience in HVAC, Plumbing, or similar trade services with a minimum of 5 years in a managerial role.
  • Strong leadership and team-building skills, with a track record of driving results-oriented teams.
  • Proficient in budget management and financial analysis, with a strong focus on cost consciousness.
  • Exceptional customer service and communication skills, with a proven ability to provide unparalleled customer satisfaction.
  • Familiarity with basic software and knowledge of fleet dispatch and logistics is a plus.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Desired Traits and Characteristics

  • Results Oriented – links decisions to overall business objectives.
  • Decisive – track record of making and implementing sound strategic decisions based on a mixture of analysis, experience, and judgment.
  • Intellectually Curious – constantly looking to understand and improve processes.
  • Customer Focused – ability to provide unparalleled customer satisfaction.
  • Cost Conscious – strong focus on managing costs and improving margins in a growing business environment.
  • Affable & Collaborative – ability to inspire both personal and professional growth in our team members to achieve results with others and through others.