Executive Director of Operations

7 hours ago

Reston, Virginia, United States FRANKLIN COUNTY COUNTRY CLUB INCORPORATED Full time
Job Summary

The Executive Director of Operations is responsible for overseeing the comprehensive operations and strategic development of the Franklin County Country Club, with a focus on elevating the member experience across the Pro-Shop, Clubhouse, and Pool facilities.

Key Responsibilities
  • Operational Management
    • Lead daily operations across all club facilities, including the front of house, kitchen, pool, golf operations, and pro shop, ensuring seamless and efficient service delivery.
    • Oversee the general maintenance of the Clubhouse, Pool and FCCC grounds other than the golf course and driving range.
    • Manage the Golf function of the club with the assistance of the Golf Pro and golf pros' staff
    • Manage the Clubhouse and 19th Hole function of the club with the assistance of the Front of House Manager and the Director of Member Relations & Events
    • Manage the Pool function of the club with the assistance of the Pool Manager
    • Oversees the care and maintenance of all the club's physical assets and facilities.
    • Assist the House Committee in maintaining an up-to-date version of the House Rules
    • Conduct Request for Proposals (RFP's) for third-party service providers when required by the Board of Directors
    • Consistently assures that the club is operated in accordance with all applicable local, state and federal laws.
    • Properly manages all aspects of the club's activities to ensure and maintain the quality of products and services provided by the club.
    • Coordinates inter- and intra-committee activities to set policies and strategies to achieve the club's goals and objectives.
    • Performs other duties and functions as the club board may direct that are consistent with this job description.
  • Financial Management
    • Develop annual budget for FCCC with the assistance of the Course Superintendent and Clubhouse staff to be presented to Board of Directors
    • Authorize and approve operating expenditures within the limits established in the Board approved annual budget.
    • Attend and present General Managers report at monthly Board meetings
  • Member Services/Membership and Marketing
    • Lead membership recruitment efforts with a goal of increasing club membership by 10% annually. Develop and implement strategies to enhance membership engagement and retention, ensuring a member satisfaction rating of 90% or higher as measured by regular surveys.
    • Welcomes new club members; 'meets and greets' all club members as practical during their visits to the club. Develops ongoing dialogue and rapport with members through recognition, communication and follow-through.
    • Identify new ways with the help of management team for members and guests to increase club usage, member satisfaction, and membership retention.
    • Reviews and initiates programs to provide members with a variety of popular events.
    • Actively engage with members to solicit feedback, address concerns, and continuously improve services and amenities.
    • Ensure all Golf, Clubhouse and Pool operations are member driven and executed within the annually approved budget.
    • Responsible for maintaining high level of member satisfaction
    • Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club's operation by fulfilling the public obligations of the club as a participating member of the community.
    • Strong understanding of excellent dining attributes and other food and beverage experiences for the members and guests.
  • Staff Management
    • Recognize, respect, and support the contributions of key managers and staff. Manage the Human Resources function of the club, setting clear expectations and goals while holding departments accountable for maintaining high standards of performance, respect, and professionalism.
    • Manage the Human Resources function of the club
    • Sets clear expectations and goals as well as standards of performance for all departments and hold them accountable for maintaining these standards while maintaining respect and professionalism.
    • Set standards of training, performance and execution in all departments working as necessary with the managers directly responsible for these departments and ensure that they are consistently maintained. Must have a passion for teaching and training.
    • Works with subordinate department heads to schedule, supervise and direct the work of all club employees; confers with them about personnel-related matters including compensation, job changes and performance evaluation.
    • Schedule and lead mandatory weekly staff meetings to openly communicate and discuss weekly events, address concerns, and ways to improve.
    • Serves as liaison between all management staff and the board to minimize labor costs and maximize efficiency of house and pool operations. Provide written documentation to the Board of Directors each month of key Clubhouse, Pro Shop and Kitchen activities and profit/loss from operations.
    • Develops, maintains and disseminates a basic management philosophy to guide all club personnel toward optimal operating results, employee morale and member satisfaction.
  • Strategic Planning
    • Serve on the Long-Range Planning Committee and assist in the planning, development and maintenance of a master plan of major and minor improvements at FCCC
    • Prepares reports and other support material for committee and board use.
    • Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets.
    • Possess clear vision and direction to ensure long-term planning and success of the club and its membership
  • Meetings to Attend
    • Monthly Board meeting
    • Subcommittee meetings- Membership, Entertainment, Finance, House, Rules/Bylaws, Long Range Planning, others as indicated by the Board of Directors
  • Vision and Values

The Executive Director of Operations will embody and uphold the vision and values of Franklin County Country Club, ensuring that every decision and action reflects the club's commitment to excellence, community, and member satisfaction.

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