Site Support Specialist
3 weeks ago
Job Summary:
VDart Inc is seeking a highly skilled Site Support Engineer to join our team. As a Site Support Engineer, you will be responsible for providing technical expertise and end-user support in the areas of Microsoft Windows platform, internet connectivity, printers, scanners, phones, and other equipment.
Key Responsibilities:
- Providing technical support and troubleshooting for hardware and software issues
- Managing user accounts, permissions, and access controls
- Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
- Providing support for Microsoft Office 365 / Windows 365 platforms
- Ensuring effective escalation management and resolution to all field support issues
- Delivering high-quality support and service level
- Documenting and maintaining accurate records of incidents and resolutions
- Assisting other IT teams in resolving technical issues
- Managing and resolving incidents reported by users
- Providing support to end-users, both remotely and on-site
- Managing and tracking IT assets
- Assisting in the procurement process for new equipment and software
- Working closely with other IT team members and departments to resolve complex issues
Requirements:
- Strong technical skills and knowledge of Microsoft Windows platform
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
- Ability to work independently and as part of a team
About VDart Inc:
VDart Inc is a leading provider of IT services and solutions. We are committed to delivering high-quality support and service to our clients.
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