Customer Service Representative

4 days ago


Brownsville, Texas, United States MAXIMUS Full time
About the Role

This position provides customer care to vulnerable communities in America who need to navigate complex healthcare plans. As a Bilingual Customer Service Representative, you will be equipped with comprehensive training to deliver exceptional customer service and support.

Key Responsibilities

- Provide customer service for basic and routine inquiries and problems via multiple channels.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Respond to customer inquiries by referring them to published materials or more senior staff.

Requirements

- High school diploma or equivalent with 6 months of customer service experience.
- Fluency in English and Spanish.
- Ability to work within established turnaround times and maintain up-to-date knowledge of client regulations and policies.

What We Offer

- Bilingual base rate $18.92/hour plus 10% shift differential for evening shifts.
- $1800+ in bonus opportunities, including training completion and referrals.
- Paid accrued Sick Leave and PTO plus 11 paid holidays.
- Company-paid base employee Medical Coverage.

Why Join Us

At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work-life balance. As a Bilingual Customer Service Representative, you will be part of a supportive environment with career development and promotional opportunities.

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