Clinical Support Agent

1 day ago

San Francisco, California, United States iRhythm Technologies Full time
About this Role:

iRhythm is seeking a skilled Clinician Support Agent to join our dynamic team in San Francisco, CA. As a key member of our team, you will be responsible for delivering exceptional patient care and support to our cardiac technicians and external cardiac accounts.

Responsibilities:
  • Act as the primary communicator between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
  • Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
  • Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
  • Utilize clinical case management ticket systems to respond, act, and update case status.
  • Verify process notification MDN criteria and ensure completeness of reports.
  • Foster communication with internal work partners and external customers.
  • Meet or exceed defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
  • Adhere to HIPAA Guidelines and Good Clinical Practices.
  • Maintain compliance with job-specific proficiency requirements.
  • Undertake other duties as assigned.
Qualifications:
  • An associate degree and a minimum of 1 year of related customer service call center experience, or a high school diploma and a minimum of 2 years of customer service call center experience, preferably in the medical industry.
  • At minimum 2 days a week in-office attendance at our SF IDTF, subject to change per business need.
  • Able to work every other Saturday.
  • Prior experience in a healthcare environment, preferably in EKG interpretation.
  • Proficiency in medical terminology.
  • Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
  • Strong verbal and written communication skills.
  • Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
  • Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
  • Solution-minded with independent thinking and sound judgment skills.
  • Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes to our clients and patients.
  • Positive attitude and team player.
What's in it for you:

This is a regular full-time position with a competitive compensation package, excellent benefits, including medical, dental, and vision insurance, health savings account employer contributions, cafeteria plan pre-taxed benefits, travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.

iRhythm also provides additional benefits, including 401(k) (with company match), an Employee Stock Purchase Plan, a pet insurance discount, unlimited LinkedIn Learning classes, and more.

We are an Equal Opportunity Employer and welcome applicants from diverse backgrounds. We provide reasonable accommodations for qualified individuals with disabilities in job application procedures.

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