Member Support Agent

1 week ago

San Francisco, California, United States Omada Health Full time
About the Role

We are seeking a highly skilled and compassionate Member Support Agent to join our team at Omada Health. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences to our members.

Key Responsibilities
  • Provide timely and effective support to members via phone and email, addressing their inquiries and concerns related to our digital health programs.
  • Process applications with accuracy and attention to detail, ensuring seamless onboarding for new members.
  • Collaborate with cross-functional teams to resolve complex issues and improve overall member satisfaction.
  • Stay up-to-date with product knowledge and system updates to provide informed support to members.
  • Meet and exceed key performance indicators (KPIs) for support quality, productivity, and member satisfaction.
Requirements
  • 2+ years of experience in customer-facing roles, preferably in the healthcare or technology industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Technical skills: proficiency in iOS and Mac, experience with multiple systems, and familiarity with Slack and Google Suites.
  • Strong analytical and critical thinking skills to resolve complex issues and improve processes.
  • Ability to work autonomously and as part of a team, with a focus on delivering exceptional member experiences.
What We Offer
  • Competitive salary with annual cash bonus potential.
  • Generous parental leave and comprehensive benefits package.
  • Remote-first work environment with flexible scheduling.
  • Opportunities for professional growth and development in a dynamic and innovative company.
About Omada Health

Omada Health is a leading digital health company dedicated to improving member health and reducing healthcare costs. We deliver integrated, virtual care programs for chronic conditions, working with over 1,700 customers across various industries. Our mission is to inspire and engage people in lifelong health, one step at a time.

We are committed to building an inclusive culture that values diversity, equity, and inclusion. We strive to create a workplace where everyone feels welcome, respected, and empowered to contribute their best work.

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