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Clinical Support Specialist
2 months ago
iRhythm Technologies is seeking a highly skilled Clinical Support Specialist to join our team. As a key member of our cardiac care team, you will be responsible for providing exceptional support to our clinicians and external cardiac accounts.
Key Responsibilities- Act as the primary point of contact for our clinicians and external cardiac accounts, providing timely and accurate information and support.
- Effectively communicate ECG abnormalities and notify physicians/clinical personnel as required, adhering to established protocols.
- Perform account follow-ups to ensure completeness of reports and verify process notification MDN criteria.
- Utilize clinical case management ticket systems to respond, act, and update case status.
- Foster strong relationships with internal work partners and external customers, ensuring seamless communication and collaboration.
- Meet or exceed defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
- Adhere to HIPAA guidelines and Good Clinical Practices, maintaining the highest level of confidentiality and integrity.
- Maintain compliance with job-specific proficiency requirements and undertake other duties as assigned.
- An associate degree and a minimum of 1 year of related customer service experience, or a high school diploma and a minimum of 2 years of customer service experience, preferably in the medical industry.
- Ability to work in a fast-paced environment, with a minimum of 2 days a week in-office attendance at our location.
- Able to work every other Saturday.
- Prior experience in a healthcare environment, preferably in EKG interpretation.
- Proficiency in medical terminology and technical proficiency with case management systems and Microsoft Office.
- Strong verbal and written communication skills, with a customer-focused mindset and ability to work independently.
- Flexibility and adaptability to handle a dynamic, growth-oriented company environment.
- A competitive compensation package, including medical, dental, and vision insurance, health savings account employer contributions, and cafeteria plan pre-taxed benefits.
- Emotional health support for you and your loved ones, legal/financial assistance, and paid parental leave.
- Paid holidays, travel assistance for personal trips, and PTO, as well as wellness and cultural committee events.
- 401(k) with company match, an Employee Stock Purchase Plan, and pet insurance discount.
iRhythm Technologies is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.
