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Healthcare Operations Manager

2 months ago

Tacoma, Washington, United States Kaiser Permanente Full time
HEALTHCARE OPERATIONS MANAGER - OB/GYN

PRIMARY LOCATION - TACOMA AND SATELLITE - PUYALLUP WA

Job Overview:

This role oversees the management of operations across multiple complex departments that deliver outpatient patient care services. The focus is on ensuring that the team provides high-quality, accessible, and cost-effective care while adhering to local, state, and federal regulations. The position involves implementing and maintaining clinical standards, managing budgets, and fostering staff development to enhance nursing and patient care services that align with business objectives and performance standards.

Key Responsibilities:
  • Oversee daily departmental operations, ensuring compliance with the Nurse Practice Act, NCQA, and all regulatory requirements.
  • Establish and uphold patient care and quality service standards to meet the expectations of members and internal stakeholders.
  • Act as an advocate for patients, addressing and resolving care-related issues.
  • Evaluate and recommend process improvements to enhance systems and patient care outcomes.
  • Assist in the development and monitoring of departmental budgets and resource allocations.
  • Analyze financial performance, proposing strategies to reduce costs while improving care quality.
  • Determine optimal staffing levels and develop processes for recruitment, training, and competency maintenance of staff.
  • Facilitate ongoing staff development initiatives.
  • Implement and oversee departmental policies and procedures that align with organizational goals.
  • Collaborate with physicians and department leaders to enhance patient services and manage daily operations.
  • Assist in addressing human resource and safety issues within the department.
Qualifications:
Experience
  • At least two (2) years of management or supervisory experience, including lead or charge roles.
Education
  • Bachelor's degree in healthcare, public or business administration, or a related field, or four (4) years of relevant experience.
  • High school diploma or GED is required.
License, Certification, Registration
  • N/A
Additional Skills:
  • Strong interpersonal skills and knowledge of outpatient care practices and operations.
  • Familiarity with applicable regulatory standards.
  • Ability to demonstrate proficiency with electronic health records within six months of hire.
  • Willingness to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • Experience in healthcare management.
  • Active license in the state of WA as a Registered Nurse, Nurse Practitioner, Physician Assistant, or related healthcare field.
Primary Location: Washington, Tacoma, Tacoma Specialty Center
Additional Locations:

Washington
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Tacoma Admin - Rgnl Othr_Med Svcs Admin
Pay Range: $166870 / year
Travel: Yes, 25% of the Time
Flexible: Work location is on-site at a KP location, with the flexibility to work from home. At Kaiser Permanente, we are committed to equity, inclusion, and diversity, recognizing that a diverse workforce enhances our ability to provide quality healthcare and support to the communities we serve.

Kaiser Permanente is an equal opportunity employer dedicated to a diverse and inclusive workforce. All applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other characteristic protected by law.