Customer Care Representative

4 days ago

Greeley, Colorado, United States Lifeway Mobility Holdings LLC Full time

Job Title: Customer Care Coordinator- Greeley, CO

Job Summary:

Lifeway Mobility Holdings LLC is seeking a highly motivated and organized Customer Care Coordinator to join our team. As a Customer Care Coordinator, you will be responsible for leading outreach efforts, qualifying leads, and scheduling appointments for our sales team.

Key Responsibilities:

  • Lead Outreach: Initiate outbound communication with potential customers to engage them with our mobility solutions.
  • Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
  • Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
  • Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
  • Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
  • Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
  • Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.

Requirements:

  • At least two years proven experience in a similar role, preferably in a sales or business development environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Familiarity with CRM software and proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a collaborative team.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.

Benefits:

  • Comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD insurance.
  • Opportunity to grow and develop your career with ongoing training and support.
  • 7 paid holidays and three weeks of PTO.

About Lifeway Mobility Holdings LLC:

We are a leading nationwide provider of accessibility solutions, dedicated to enabling individuals with accessibility needs to remain in their own homes. Our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good guide everything we do.

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