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Customer Service Representative

2 months ago

Reston, Virginia, United States NVR Full time

Job Summary

NVR is seeking a highly motivated and customer-focused Customer Care Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our homeowners, answering their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities

  • Answer inbound calls and respond to customer inquiries in a prompt and professional manner
  • Understand customer needs and provide solutions to resolve their concerns
  • Communicate clearly and effectively with customers to manage expectations and provide next steps
  • Fully document each customer interaction for quality and compliance purposes
  • Build rapport and maintain relationships with customers through effective communication and issue resolution

Requirements

  • 1-3 years of experience in customer service or a related field
  • Proficient typing skills and ability to work in a fast-paced environment
  • Demonstrated ability to interact with customers in a professional and courteous manner
  • Experience working in a phone-based or call center environment is a plus

About NVR

NVR is a leading homebuilder in the United States, committed to quality and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is dedicated to providing exceptional customer service and ensuring that our customers have a positive experience with our company.

Benefits

  • Competitive compensation and benefits package
  • Home purchase discount and mortgage and settlement services discounts
  • Comprehensive health, life, and disability insurance
  • 401(k) plan with immediate eligibility
  • Employee stock ownership program
  • Vacation and holidays

Equal Opportunity Employer

NVR is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.