Customer Service Representative

2 weeks ago


Reston, Virginia, United States JOOLA Full time
Customer Service Representative

JOOLA is seeking a highly skilled and passionate Customer Service Representative to join our team. As a pioneer in table tennis and a rapidly growing player in the pickleball scene, we are looking for someone who shares our enthusiasm for innovation and customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service through prompt and effective issue resolution
  • Communicate with customers to understand their needs and concerns
  • Collaborate with the sales team to ensure seamless order fulfillment and issue resolution
  • Escalate complex issues to the Customer Service Supervisor as needed
  • Document all customer interactions and case activity in our case management system

Requirements:

  • Associate's degree or equivalent experience
  • 2-3 years of professional work experience in the consumer products industry
  • Excellent leadership, interpersonal, and problem-solving skills
  • Strong organization and communication skills
  • Ability to work independently and as part of a team

About JOOLA:

JOOLA is a global company with a rich history in table tennis and a growing presence in pickleball. We are committed to innovation, customer satisfaction, and excellence in all aspects of our business.



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