Community Warranty Manager

2 weeks ago


Phoenix, Arizona, United States Taylor Morrison Full time
Job Title: Community Warranty Manager

As a Community Warranty Manager at Taylor Morrison, you will play a crucial role in ensuring the satisfaction of our homeowners by providing exceptional customer service and warranty support.

Key Responsibilities:
  • Provide timely and efficient warranty service to homeowners, ensuring 100% satisfaction.
  • Support the Customer Service department in ensuring that all warranty service is performed in a professional and courteous manner.
  • Become proficient in data entry into BuildPro and conduct Taylor Morrison procedures for home reviews.
  • Address new and current homeowner concerns, demonstrating a high level of knowledge and customer satisfaction in a prompt and courteous manner.
  • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
  • Coordinate and schedule subcontractors to perform necessary warranty service repairs in the homeowner's home.
  • Manage all escalated customer calls, including documentation, follow-up, and work to assure closure on every claim.
  • Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required.
  • Process check requests for building permits and prepare permit submittals and applications.
  • Complete customer service requests timely and accurately.
  • Order, update, and distribute construction-related forms.
  • Prepare and submit building permits.
  • Perform other duties as assigned.
Requirements:
  • High School Graduate and a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred.
  • Excellent communication skills and ability to ensure customer satisfaction.
  • Computer skills and ability to adapt to company systems.
  • Possess time management skills.
  • Must be highly organized and detail-oriented.
  • Problem-solving ability.
  • Ability to multi-task and remain focused.
  • Ability to travel locally to meet with homeowners.
Physical Demands:

Must be able to remain in a stationary position up to 50% of the time. The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Taylor Morrison is an equal opportunity employer. We do not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, or veteran status.



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