Service Manager
2 weeks ago
At Brady Industries, we are seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department, ensuring compliance with all federal, state, and company policies, laws, and regulations.
Key Responsibilities:
- Supervise and train employees to ensure they are up-to-date with training and certifications, including propane, equipment repair, and other relevant areas.
- Oversee the daily operations of the service department, including work allocation, problem resolution, and motivation of employees to achieve peak production and performance.
- Identify and correct deficiencies in repair time, labor costs, parts, fuel, and other areas to ensure profitability.
- Perform quality control inspections to ensure adherence to contract specifications and industry standards.
- Monitor parts, labor, repairs, technician hours, and preventative maintenance operations to ensure profitability.
- Develop and implement new and progressive means of delivering customer service to sustain growth.
- Evaluate preventative maintenance programs and modify them as necessary to increase efficiency, service, and effectiveness.
- Provide information, resolve problems, and advise customers on products and/or services to ensure customer satisfaction.
- Communicate with all manufacturer warranty departments to ensure efficient processing of warranty claims.
Requirements:
- High School diploma or equivalent, college degree preferred.
- 5 years of experience directly related to the essential functions specified, and hands-on experience in related industry.
Benefits:
- Competitive wages.
- Excellent benefits, including medical, dental, vision, supplemental, and disability insurance.
- 401k with company match.
- Nine paid holidays a year.
- Paid-time off.
Brady Industries is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability, or handicap, or veteran status.
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