Autonomous Vehicle Operations Supervisor

5 days ago

Eden Prairie, Minnesota, United States May Mobility Full time

May Mobility is at the forefront of revolutionizing urban landscapes through cutting-edge autonomous technology, aiming to foster a safer, more sustainable, and accessible environment. Our headquarters in Ann Arbor, Michigan, is where we design and implement autonomous vehicles (AVs) driven by our pioneering Multi-Policy Decision Making (MPDM) technology, fundamentally transforming the operational mindset of AVs.

Our vehicles are not merely self-driving; they enhance community value, bridge gaps in public transportation, and facilitate safe, enjoyable travel for individuals. We are dedicated to developing the premier autonomy system that redefines transit by alleviating congestion, broadening accessibility, and promoting optimal land use to cultivate greener, more vibrant, and livable areas. Since our inception, we have successfully provided over 300,000 autonomy-enabled rides globally, and our journey is just beginning. We seek individuals who are passionate about shaping the future, addressing real-world challenges, and witnessing the tangible impact of their contributions.

Position Overview

As May Mobility embarks on an exciting growth trajectory, we are expanding our unique autonomous shuttle and mobility services nationwide. We are in search of a seasoned Site Supervisor to join our local team.

  • Are you enthusiastic about exploring new technologies?
  • Do you excel in empathetic communication and collaborative problem-solving?
  • Can you effectively balance interpersonal skills with a process-oriented approach?
  • Are you adaptable to a dynamic startup environment, ready to tackle a variety of tasks with a team-oriented mindset?
  • Do you possess a strong sense of personal accountability, enabling you to lead by example and manage both calm and busy shifts independently?
If you resonate with these qualities, this role may be a perfect fit for you.

As a Site Supervisor, you will collaborate with your colleagues and operate independently to guarantee a secure and positive experience for our riders, contracted Autonomous Vehicle Operators, and clients by managing daily logistics and addressing any challenges that may arise. You will report directly to the Site Manager and play a crucial role in ensuring that May Mobility surpasses customer satisfaction expectations.

Key Responsibilities
  • Ensure that all operations during each shift adhere to stringent safety protocols; continuously cultivate an exemplary safety culture.
  • Implement daily procedures and monitor site performance metrics to systematically enhance outcomes.
  • Become proficient in swiftly gathering, documenting, and reporting feedback on mechanical and vehicle-related concerns to the engineering team; collaborate with engineers and other team members to troubleshoot and resolve escalations that could adversely affect operations.
  • Foster a work environment that values every team member.
  • Be available to cover shifts during non-standard business hours.
Essential Qualifications and Skills
  • Minimum of 1 year of experience in a leadership role within a fast-paced, customer-centric environment.
  • Exceptional written and verbal communication skills across various platforms; meticulous attention to detail in all situations.
  • High comfort level in making decisions in ambiguous circumstances.
  • Understanding of best practices for delivering outstanding customer service.
  • Ability to collaborate effectively with team members at all organizational levels.
Preferred Qualifications
  • 3+ years of experience in a leadership capacity within a fast-paced, customer-focused environment.
  • Associate's degree or higher in Business, Technical Operations, or a related field.
  • Previous experience in operations or logistics.
  • Familiarity with Google Suite.
Physical Requirements
  • Standard office working conditions, which include but are not limited to:
    • Prolonged periods of sitting.
    • Prolonged periods of standing.
    • Extended computer use.
    • Ability to lift up to 50 pounds.
Compensation and Benefits

Salary Range: $40,000 - $50,000 USD

  • Comprehensive healthcare options, including medical, dental, vision, life, and disability plans. Domestic partners residing together for at least one year are also eligible.
  • Health Savings and Flexible Spending Accounts for healthcare and dependent care are available.
  • Robust retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave with immediate eligibility and a phased return to work.
  • Flexible vacation policy in addition to 18 paid company holidays.
  • Total Wellness Program offering numerous resources for overall well-being.
At May Mobility, we are committed to fostering a diverse, inclusive, and authentic workforce. If you are excited about this opportunity but your previous experience does not align perfectly with every qualification, we encourage you to apply anyway. You may be the ideal candidate for this or another position at May.

May Mobility is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics, or any other legally protected basis.

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