Customer Experience Coach

3 days ago


Orlando, Florida, United States Holiday Inn Club Vacations Full time

Job Overview:

We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Coach. In this role, you will be responsible for developing and implementing coaching programs that improve customer satisfaction and loyalty.

About the Role:

The ideal candidate will have a strong background in customer service and experience in developing coaching programs. They will also possess excellent communication and interpersonal skills, as well as the ability to analyze data and make informed decisions.

Responsibilities:

  • Develop and implement coaching programs for customer-facing staff members
  • Collaborate with cross-functional teams to identify areas of improvement and develop targeted solutions
  • Analyze customer feedback and make recommendations for process improvements
  • Maintain accurate records of coaching activities and participant feedback

Requirements:

  • Bachelor's degree in a related field (e.g. customer service, communications, business)
  • At least 1 year of experience in customer service, preferably in a hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions

Salary: $50,000 - $60,000 per year, depending on experience. This salary range is based on industry standards and takes into account the requirements of the job, as well as the company's commitment to paying its employees fairly and competitively.

About Us:

Holiday Inn Club Vacations is a leading provider of vacation ownership experiences. Our company is dedicated to delivering exceptional customer service and creating unforgettable memories for our guests. If you share our passion for delivering outstanding service and driving business results, we encourage you to apply for this exciting opportunity.



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