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Fraud Prevention Team Leader

2 months ago

Atlanta, Georgia, United States StubHub Full time

Seller Fraud Supervisor

StubHub is dedicated to transforming the live event experience globally. Whether individuals are seeking to attend their first event or their hundredth, we aim to provide exceptional service from the initial ticket search to the moment they enter the venue. This commitment extends to our sellers as well. From fans selling a single ticket to promoters of major tours, we strive to make StubHub the safest and most convenient platform for millions of fans worldwide.

As we expand, we are looking for individuals who are eager to influence how millions buy, sell, connect, and enjoy live events around the globe. We prioritize collaboration, trust, inclusivity, and, above all, a winning culture. Our global organization seeks innovators and change-makers. If you are an entrepreneurial spirit ready to engage actively, you will excel in our environment where the rewards are substantial.

Role Overview

In the capacity of Seller Fraud Supervisor, you will play a pivotal role in ensuring that StubHub/Viagogo remains a secure marketplace for our users. Your responsibilities will include identifying and evaluating high-risk accounts to prevent unauthorized transactions. You should possess a data-driven mindset, capable of synthesizing various information to conduct risk assessments and take necessary actions to safeguard our customers.

About The Team

  • The Transaction Operations team at StubHub consists of multiple groups responsible for all activities from the moment a ticket is purchased to the event day. Our teams ensure that sellers can transact securely on our platform, receive their tickets promptly, and enjoy their events.
  • This full-time position may require working on weekends, holidays, during the day, and/or in the evening.
  • Initially, this role will require in-office presence five days a week for the first 3-6 months, transitioning to three days a week thereafter to promote cross-functional collaboration.

Key Responsibilities

  • Lead a team of fraud analysts, including participating in recruitment efforts as necessary.
  • Develop and implement training programs to enhance team performance and quality.
  • Monitor key performance indicators and understand their relation to business objectives, including explaining variations in metrics over time regarding productivity and quality.
  • Design, implement, and validate new workflows to address business challenges.
  • Proactively investigate issues and provide insights that will inform workflow and product enhancements.
  • Engage directly with key stakeholders, including external partners and senior management.

Qualifications

  • Experience in fraud detection within financial services, compliance, banking, KYC, or related fields.
  • A proactive and positive attitude.
  • Minimum of 2 years in a managerial, analytical, or problem-solving role.
  • Strong people management skills; prior experience managing a team is highly preferred.
  • A natural inclination to identify, analyze, and resolve issues.
  • Experience in performance measurement and metric improvement.
  • Willingness to work flexible hours, including weekends as required.
  • Proven track record of establishing new processes and resolving issues independently.
  • Proficiency in Excel; eagerness to learn is essential.
  • Basic SQL knowledge or a willingness to learn is advantageous.

What We Provide

  • Accelerated Growth Environment: Engage in a setting designed for rapid skill and knowledge development, facilitating career advancement.
  • Competitive Compensation Package: Receive a comprehensive compensation package that includes exceptional benefits, reflecting our commitment to recognizing and valuing your contributions.
  • Generous Paid Time Off: Enjoy a substantial Paid Time Off policy, allowing you to manage your time and recharge as necessary.
  • Comprehensive Benefits Package: Focus on your well-being with a robust benefits package that includes 401k and premium health, vision, and dental insurance options.
  • Team-Building Activities: Participate in engaging team events that promote collaboration and camaraderie, fostering an environment for professional and personal growth.

About StubHub

StubHub is the world's premier marketplace for buying and selling tickets to live events, operating through StubHub in North America and viagogo internationally. We serve customers in 195 countries across 33 languages and 49 currencies, offering over 300 million tickets annually for events ranging from sports to music, comedy to theater. StubHub provides the safest and most convenient way to buy or sell tickets for unforgettable live experiences.

We are an equal-opportunity employer and value diversity within our team. We do not discriminate based on race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.