Fraud Prevention Manager
3 weeks ago
This role is responsible for managing a team of Fraud Analysts and Chargeback Agents for On Location Inc. The ideal candidate will have experience analyzing large sets of data, strong attention to detail, and the ability to handle high-volume situations.
Key Responsibilities:
- Review and evaluate transactions to identify fraudulent activity
- Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
- Chargeback's experience is helpful
- Ability to maintain resiliency and handle ambiguity in a fast-paced, heavily customized environment with high-profile, strategic enterprise clients
- Identify and assess key risk factors
- Assess potential risk exposure
- Utilize several computer programs and tools to assess risk of online transactions
- Escalate fraud trends to internal partners and merchants
- Document transactions to explain action taken
- Adhere to established Screening Management Guidelines and Expectations to meet and exceed performance expectations
Requirements:
- Minimum 2 years of experience in Fraud Prevention
- Minimum 4 years of experience managing, coaching, and training direct reports
- Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
- Strong verbal and written communication skills focused on Guest Service and brand protection
- Strong attention to detail with ability to handle and communicate in high-volume situations
- Utilize several computer programs and tools to assess risk of online transactions
- Ability to meet deadlines and prioritize deliverables
- Excellent organization, analytical, and critical thinking skills
- Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others)
Preferred Qualifications:
- Minimum 2 years of experience in Fraud Prevention
- Minimum 4 years of experience managing, coaching, and training direct reports
- Knowledge of and experience with online payment processors, billing service providers, and tools/platforms/resources used to combat online fraud
- Strong verbal and written communication skills focused on Guest Service and brand protection
- Strong attention to detail with ability to handle and communicate in high-volume situations
- Utilize several computer programs and tools to assess risk of online transactions
- Ability to meet deadlines and prioritize deliverables
- Excellent organization, analytical, and critical thinking skills
- Scheduling flexibility around high-exposure events (Super Bowl, Olympics, NCAA, amongst others)
About Us:
On Location Inc. is a subsidiary of Endeavor, a global sports and entertainment company. We specialize in providing premium experiences for our clients, and we're looking for talented individuals to join our team. If you're passionate about fraud prevention and have a strong background in risk management, we'd love to hear from you.
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