Buyer Fraud Supervisor
3 weeks ago
About the Role
StubHub is seeking a highly skilled Buyer Fraud Supervisor to join our team. As a key member of our Transaction Operations team, you will play a critical role in ensuring the safety and security of our marketplace.
Key Responsibilities
- Manage a team of fraud analysts, providing guidance and support to ensure the highest level of performance and quality.
- Develop and implement new training programs to improve team execution and quality.
- Track key metrics and analyze their impact on business goals, providing insights to inform workflow and product changes.
- Investigate issues and provide feedback to inform process improvements.
- Collaborate with stakeholders to design and implement new workflows and solutions.
Requirements
- Fraud experience in financial fraud, compliance, banking, KYC, or other related fields.
- Strong people management skills, with experience managing a team preferred.
- Excellent analytical and problem-solving skills, with a natural curiosity to spot and resolve issues.
- Experience measuring performance and moving metrics.
- Flexibility to work during weekdays and weekends as required.
- Track record of building new processes and solving problems from scratch.
- Proficiency with Excel, with a willingness to learn required.
- Basic SQL experience or willingness to learn a plus.
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. We service customers in 195 countries in 33 languages and 49 available currencies. Join us in shaping the future of live events and making a difference in the lives of our customers.
What We Offer
- Accelerated growth environment with opportunities for skill and knowledge enhancement.
- Top-tier compensation package, including premier benefits and recognition of your contributions.
- Paid time off and comprehensive benefits package, prioritizing your well-being.
- Team-building events and a vibrant company culture, fostering camaraderie and collaboration.
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