Lobby Ambassador

3 weeks ago


Chicago, Illinois, United States Rapport Guest Services Full time
Job Title: Lobby Ambassador

At Rapport Guest Services, we are seeking a highly skilled and enthusiastic Lobby Ambassador to join our team. As a Lobby Ambassador, you will be the first point of contact for our clients, guests, and visitors, providing exceptional customer service and creating a warm and welcoming atmosphere in our lobby.

Key Responsibilities:
  • Client Care: Greet all guests and visitors with a smile, ensuring eye contact is made within 10 feet of entrances. Use a welcoming phrase, such as "Good morning/afternoon," to create a positive impression.
  • Teamwork and Communication: Communicate effectively with peers and the Lobby Ambassador Lead, displaying accuracy and attention to detail in verbal and written communication. Maintain a strong awareness of business activity and communicate updates with team members.
  • Building Art and History Knowledge: Speak about artwork located inside and surrounding the building, including artist, history, and year commissioned. Maintain basic knowledge of the building's history and surrounding areas.
Requirements:
  • Physical Aspects: Constant standing and walking in the building lobby throughout the shift. Frequent lifting and carrying up to 30 pounds.
  • Policies and Procedures: Adhere to the Company and building's policies and procedures. Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you are a team player with excellent communication skills and a positive attitude, we encourage you to apply for this exciting opportunity.


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