Hospitality Ambassador

1 week ago


Chicago, Illinois, United States Compass Group USA Full time
Job Title: Guest Experience Ambassador

Job Summary:

The Guest Experience Ambassador is responsible for creating a warm and welcoming atmosphere for all clients, executives, and staff members. Located on the reception floor and in all public areas, this role will be the first point of contact for visitors, ensuring they feel comfortable and directed to their appointments and meetings.

Key Responsibilities:

  • Provide exceptional internal and external customer support
  • Greet employees and visitors, maintaining a professional and friendly demeanor
  • Meet, greet, and escort VIP guests, ensuring their satisfaction throughout their visit
  • Manage daily workspace occupancy and assist with space reservations using an online tool
  • Support guest services, including wayfinding, coat and luggage check, and providing information about the office, building, and surrounding areas
  • Handle daily signage requirements for guest wayfinding and maintain the building visitor list
  • Communicate effectively with the Experience Team to confirm attendee counts, security access, and host contact information
  • Operate telecommunication systems and manage incoming calls, relaying messages to the appropriate resource
  • Prepare and maintain the lobby area daily, ensuring a welcoming atmosphere
  • Provide general travel support, including arranging transportation and providing directions
  • Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests
  • Carry out instructions for security, fire, health, and safety guidelines
  • Communicate effectively with peers, displaying accuracy and attention to detail in verbal and written communications
  • Maintain a strong awareness of business activity and communicate updates with team members

Requirements:

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Group USA is an equal opportunity employer, committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

About Compass Group USA:

Compass Group USA is a leading food and support services company, dedicated to providing exceptional experiences for our clients and their guests. We are committed to treating all Applicants and Associates fairly and with respect.



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