Golf Product Advisor

1 week ago


Carlsbad, United States PUMA Gruppe Full time

Company Overview
PUMA Gruppe is dedicated to fostering a dynamic and spirited work environment, driven by core values that encourage our team members to excel in their roles, celebrate our rich sporting heritage, collaborate effectively, and express their unique talents.

Position Summary
We are seeking a Customer Service Representative to join our team. This role is essential in supporting our COBRA PUMA GOLF brand and requires a passion for golf and exceptional customer service skills.

Key Responsibilities
- Manage a high volume of incoming calls while efficiently utilizing systems for information retrieval and order processing.
- Leverage your knowledge of Cobra and PUMA products to assist golf professionals, sales associates, and consumers.
- Exhibit strong verbal communication skills to identify customer needs and provide effective solutions.
- Drive sales through upselling and cross-selling additional products to both wholesale clients and consumers.
- Ensure prompt order entry and respond to consumer inquiries via designated communication platforms.
- Adhere to established policies and procedures while exercising sound judgment in decision-making.
- Maintain a composed and enthusiastic demeanor during all customer interactions.

Qualifications
- 1-3 years of relevant experience in customer service, preferably within the golf industry.
- Bilingual proficiency in French is advantageous.
- Familiarity with golf clubs and products is essential.
- Prior experience in a call center environment is preferred.
- Excellent typing and computer skills are required.
- Must possess a courteous and professional phone manner, with the ability to multitask and stay organized.
- Flexibility in work schedule is necessary, as the call center operates during specified hours.

Compensation
The hiring range for this position includes a competitive base pay, along with bonus opportunities and benefits. Compensation may vary based on relevant knowledge, skills, and experience.

Commitment to Equality
PUMA Gruppe is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not tolerate any form of harassment or discrimination.



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