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Representative, Customer Service

3 months ago

Carlsbad, United States Puma Full time
YOUR MISSION
  • This position supports the COBRA PUMA GOLF brand, located in Carlsbad, CA.
  • Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
  • Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers.
  • Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
  • Drives business through upselling/cross selling other products to wholesale and consumers.
  • Ensures timely execution of order entry and consumer emails via Freshdesk.
  • Learn and work within established policies and procedures, with sound judgment.
  • Make recommendation and cross-sell over the phone using product availability information.
  • Composed and enthusiastic phone voice with good articulation.
  • Daily order entry of Puma Golf and Cobra stock/custom golf clubs.
  • Primary communication will be executed via email with Sales Reps and Accounts.
  • Order entry turn around time of less than 24 hours is required.
  • Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
YOUR TALENT
  • 1-3 years experience
  • College degree preferred
  • French bilingual is helpful
  • Golf Club/Product knowledge required
  • Golf Retail experience along with club fitting experience is helpful
  • Prior Customer Service experience in a call-center environment (preferably Golf Company)
  • Excellent typing and computer skills
  • Possess a courteous and professional phone manner
  • Energy for work and passion for the brands and the game of golf
  • Must be self-motivated and a team player
  • Ability to multi-task and be organized
  • Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM (hours subject to change based on business needs and seasonality)


The Hiring range base pay for this position is $17.02 - $23.64 + Bonus + Benefits

(Benefit Summary Corporate)

Pay may vary depending on job-related knowledge, skills, and experience

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: us-hrrecruiter@puma.com