Financial Services Representative

7 days ago


Midvale, Utah, United States SoFi Full time
About the Role

We are seeking a highly skilled and experienced Financial Services Representative to join our team at SoFi. As a key member of our investment services team, you will be responsible for working with existing and new customers to help them build and improve their financial futures using SoFi's suite of investment services.

Key Responsibilities
  • Client Support: Provide exceptional support to clients over the phone, chat, and email, addressing their investment-related queries and concerns.
  • Investment Education: Educate clients on various investment products, including margin, options, equities, and cryptocurrencies, to help them make informed investment decisions.
  • Problem-Solving: Troubleshoot and resolve any operational or technical issues related to SoFi Invest products, ensuring seamless client experiences.
  • Account Monitoring: Regularly monitor client accounts, ensuring accuracy and attention to detail in all transactions.
  • Process Improvement: Collaborate with management and product teams to continuously enhance operational processes and technical platforms, driving better client outcomes.
  • Financial Assessments: Conduct one-on-one assessments with clients to understand their financial situations and goals, providing tailored investment advice.
  • Investment Solutions: Educate clients on the benefits and value of Brokerage and Robo accounts, helping them make informed investment decisions.
  • Account Opening: Assist clients in opening investment accounts, explaining the offering, benefits, and account opening process.
  • Investment Performance: Discuss and explain investment performance and decisions with current wealth clients, providing guidance on investment strategies.
  • Operational Support: Provide operational support for specific investment-related questions and issues, ensuring clients receive timely and accurate assistance.
Requirements
  • Licensing: Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66.
  • Certifications: Must maintain all necessary professional certifications required for the role.
  • Education: Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree.
  • Experience: 2+ years of financial services experience required, preferably assisting customers in a service environment.
  • Skills: Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset.
  • Knowledge: Deep understanding of financial concepts, including margin and option concepts, rules, and regulations.
  • Behavioral Traits: Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude.
  • Technical Skills: Ability to work independently and perform multiple tasks efficiently, organized with strong attention to detail.
  • Soft Skills: Show curiosity and confidence when dealing with clients and able to ask for help when needed.
  • Background Check: Must successfully clear FINRA fingerprint background check.
Nice to Have
  • Corporate Actions: Experience with corporate actions.
  • Margin/Investment Risk: Experience with margin/investment risk.
  • Series 4: Series 4 certification.
  • Series 24: Series 24 certification.


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