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Customer Service Representative

2 months ago

Midvale, Utah, United States Shane Co. Full time
About the Role

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our valued guests.

Key Responsibilities
  • Customer Interaction
    • Engage with customers in a professional and courteous manner to ensure seamless shopping experiences.
    • Operate as a sales associate, handling transactions and assisting customers with payment plans, warranty information, and returns.
  • Operational Excellence
    • Navigate front and back of house operations, including store greeter duties, basic quality control, inventory, and upholding merchandising standards.
    • Cross-train in areas such as product knowledge, sales techniques, and customer service best practices.
    • Understand the functions of the shop, and assist with the flow of merchandise in and out of the store to ensure customers receive their purchases in a timely manner.
  • Company Culture
    • Embody company values such as integrity, continuous improvement, and teamwork to ensure a positive and engaging workplace for all.
    • Strive for personal growth by maintaining product knowledge and embracing company philosophies.
    • Give and receive constructive feedback, adapting with coaching as needed.
Requirements
  • Prior customer-facing experience is required; sales experience is not mandatory.
  • Availability during evenings and weekends is a must, with the perk of being closed on major holidays.
  • High level of visual acuity and manual dexterity.
  • Excellence in written and spoken English; effective communication is key.
  • Proficient in basic math and cash handling.
  • A minimum of a high school diploma or equivalent is required.
Why Work for Shane Co.?

We offer a competitive base rate, engaging SPIFs, and monthly opportunities for team performance bonuses. Our benefits package includes a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You'll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Enjoy a generous store and online discount, available for you and your family members. Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you.