Assistant Manager

4 days ago


Stoughton, Wisconsin, United States DRM Arby's Full time

About DRM Arby's

We are a dynamic and family-focused organization that values flexibility, personal growth, and customer satisfaction. Our team is dedicated to providing an exceptional dining experience while fostering a positive and inclusive work environment.

Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at DRM Arby's. As a key member of our leadership team, you will be responsible for inspiring and supporting your team to deliver outstanding customer service, ensuring a positive and inviting experience for our guests.

Key Responsibilities

  • Team Leadership
    • Lead and motivate your team to achieve exceptional customer service standards.
    • Develop and implement strategies to improve team performance and productivity.
    • Provide coaching, training, and feedback to team members to enhance their skills and knowledge.
  • Customer Service
    • Ensure that all customers receive a positive and welcoming experience.
    • Address customer complaints and concerns in a professional and courteous manner.
    • Develop and maintain relationships with customers to drive loyalty and retention.
  • Restaurant Operations
    • Assist in the management of restaurant operations, including inventory control, scheduling, and maintenance.
    • Ensure that the restaurant remains clean and safe for customers and employees.
    • Develop and implement strategies to improve restaurant efficiency and productivity.
  • Communication and Collaboration
    • Communicate effectively with team members, customers, and management to ensure seamless operations.
    • Collaborate with other departments to achieve business objectives and drive growth.

Requirements

  • Leadership Experience
    • Proven experience in leading a diverse team in a fast-paced environment.
    • Ability to motivate and inspire team members to achieve exceptional results.
  • Customer Service Skills
    • Excellent customer service skills, with a focus on delivering a positive and welcoming experience.
    • Ability to address customer complaints and concerns in a professional and courteous manner.
  • Operational Skills
    • Proven experience in managing restaurant operations, including inventory control, scheduling, and maintenance.
    • Ability to develop and implement strategies to improve restaurant efficiency and productivity.
  • Education and Certifications
    • High school diploma or equivalent required.
    • Food safety certification and other relevant certifications a plus.

What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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