Operations Manager

22 hours ago

Tracy, California, United States Williams-Sonoma Full time
About Williams-Sonoma Supply Chain

Williams-Sonoma, Inc. is a leading retailer of home furnishings and kitchenware, with a strong presence in the global market. Our Supply Chain organization plays a critical role in ensuring the timely and efficient delivery of products to our customers.

Job Summary

We are seeking an experienced Operations Manager to join our team at our Distribution Center in Tracy, CA. The successful candidate will be responsible for leading and developing a team of associates, with a focus on motivating, mentoring, and coaching. The Operations Manager will be accountable for maintaining integrity for on-time shipments, people utilization, and damages, and will provide periodic reports to multiple tiers within the organization.

Key Responsibilities
  • Lead, guide, and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development.
  • Accountable for maintaining integrity for on-time shipments, people utilization, and damages; provide periodic reports to multiple tiers within the organization, ensuring accurate communication.
  • Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
  • Directing and ensuring top service for internal/external customers.
  • Developing performance goals and objectives to ensure accuracy, quality, and customer expectations are met.
  • Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite.
  • Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules.
  • Achieving financial plans and budget objectives.
Requirements
  • High School Diploma or Equivalent.
  • At least 3-5 years of relevant distribution or manufacturing management/leadership experience.
  • Ability to communicate effectively with excellent interpersonal and customer relations skills.
  • Must be highly organized and process-oriented; Ability to complete multiple tasks consistently and on time.
  • Warehouse Management System experience.
  • Ability to adapt and change processes to keep pace with the evolving business requirements.
  • Strong technical skills, including Microsoft Access, Excel, Word, and PowerPoint.
Preferred Qualifications
  • Bachelor's Degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field.
  • 6+ years of management experience in a manufacturing, production, or distribution environment.
  • Exposure to furniture distribution and/or big box distribution is a plus.
  • Solid understanding of Safety and OSHA standards.
  • Exceptional organizational and time management skills to successfully respond to urgent situations.
  • Six Sigma/lean experience preferably in a distribution/warehouse environment.
Physical Requirements
  • While performing the duties of this job, the associate is required to stand, walk, talk, and hear.
  • Associate must be able to move, lift, or carry heavy objects or materials up to 50-100 pounds.
Benefits
  • Generous discount on all Williams-Sonoma, Inc. brand products.
  • 401(k) plan and other investment opportunities.
  • Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance.

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