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Senior Operations Manager

2 months ago

Tracy, California, United States Amazon Inc Full time
About the Role

We are seeking a highly experienced and skilled Senior Operations Manager to join our team at Amazon Inc. As a key member of our operations leadership team, you will be responsible for overseeing the day-to-day operations of one of our Fulfillment Centers, ensuring that we meet our high standards of customer satisfaction and operational excellence.

Key Responsibilities
  • Own and deliver the operational budget for the functional area, including safety, productivity, financial and labor planning, and operational goals for outbound and inbound operations.
  • Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
  • Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
  • Establishes objectives and metrics for safety, quality, productivity, and customer experience.
  • Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
  • Mentors and develops leaders and staff.
  • Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Requirements
  • Degree in Engineering, Operations, or related technical field; MBA or Master's degree preferred.
  • Ability to handle changing priorities and use good judgment in stressful situations.
  • Interest in long-term career development through assignments in multiple FCs across the nation.
  • Prior leadership development training or participation.
  • Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100.
  • Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
What We Offer

As a Senior Operations Manager at Amazon Inc., you will have the opportunity to work in a fast-paced and dynamic environment, leading a team of experienced professionals and driving business results. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.