Client Service Coordinator/Receptionist Ross Twp

3 days ago


Pittsburgh, Pennsylvania, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring excellent communication with associates and clients. This position requires a strong ability to multitask, communicate effectively, and provide exceptional client service.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • High school diploma or equivalent preferred.
  • One year related experience required, with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.


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