Industrial Process Optimization Specialist

4 weeks ago


Raleigh, North Carolina, United States Kelaca Full time
Job Overview

Kelaca is seeking a highly skilled Asset Performance Management (APM) Engineer to join our team. As an APM Engineer, you will play a critical role in remotely implementing our company's APM solution, monitoring plant operations, and working closely with customers to ensure they receive maximum value from our software.

Key Responsibilities:

  • Implement the company's APM for new customers, ensuring seamless integration and optimal performance.
  • Review and structure customer process data, including pressure, temperature, flows, vibrations, and other key metrics.
  • Configure first-principle performance calculations to optimize efficiency and effectiveness.
  • Build machine learning models using our APM's automated model deployment tools, driving data-driven decision making.
  • Monitor customer plant operations, identifying potential issues and implementing corrective actions.
  • Responsible for risk identification, customer escalation, and mitigation, ensuring the highest level of customer satisfaction.
  • Review alerts generated by our APM's AI and machine learning models, taking prompt action to address any operational deviations.
  • Diagnose the root cause of operational issues and collaborate with on-site personnel to develop and execute remediation plans.
  • Track data in our APM to ensure problems are resolved, and customer expectations are met.
  • Lead weekly/monthly/quarterly business reviews with customers, reinforcing the value of our APM solutions in solving critical plant issues.
  • Lead customers through adopting our APM, driving high ROI and subscription renewals.
  • Foster customer relationships through video calls and occasional on-site visits, ensuring seamless communication and collaboration.
  • Gather and share customer feedback with our Product Teams, ensuring customer needs are heard and addressed throughout the product development process.
  • Identify incremental opportunities company-wide and work closely with Product and Sales Teams to drive growth and innovation.

Requirements:

  • Bachelor's degree in Mechanical Engineering, Chemical Engineering, or Electrical Engineering.
  • 3-7 years of engineering experience in industrial process plants, including Power Generation, Pulp & Paper, Oil & Gas, Chemicals, and other relevant sectors.
  • Demonstrated aptitude for adopting new technologies and staying up-to-date with industry trends.
  • Strong data analysis skills, with the ability to interpret complex data sets and drive data-driven decision making.
  • Excellent customer relationship skills, with the ability to grow and retain accounts, build relationships, and quickly spot and communicate potential risks and issues.
  • Customer-focused, organized, excellence-oriented, and personable, with a strong commitment to delivering exceptional customer experiences.
  • Problem solver, with the ability to get to the root cause of complicated operational issues and develop effective solutions.
  • Strong written and verbal communication skills, with the ability to effectively present operational findings and suggested actions to customers and stakeholders.

Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.



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