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Receptionist for Swim School

2 months ago

Newington, Connecticut, United States SafeSplash+SwimLabs Newington Full time
Job DescriptionCompany Overview
IF YOU'RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU'RE AT THE RIGHT PLACE.
At SafeSplash+SwimLabs Newington, we believe swimming is an essential life skill. Our approach to swim lessons is rooted in expertise, enthusiasm, and personalized attention. Our curriculum has been crafted by a team of elite swimmers with over 30 years of teaching experience, ensuring that students learn the most effective swimming techniques from the outset. We prioritize water safety and aim to instill confidence in every swimmer, which positively impacts all areas of their lives.
Front Desk Role Overview
Reports to: Assistant General Manager/Manager on Duty
Role Description:
The Front Desk serves as the first point of contact for clients and visitors, providing a warm welcome and directing them appropriately. This role is crucial in maintaining smooth operations by managing appointments, handling communications, and ensuring the facility remains clean and organized.
Key Responsibilities:
  • Greet and assist visitors and clients, both in person and over the phone; address inquiries or refer them as necessary.
  • Manage communications by receiving and distributing information; handle correspondence and maintain accurate records.
  • Ensure a safe and tidy reception area and lobby, including restrooms, by adhering to established procedures and regulations.
  • Maintain client accounts with accurate and current information; process payments as needed and schedule classes and appointments.
  • Assist clients with retail products; possess comprehensive knowledge of all merchandise and manage sales effectively.
  • Monitor inventory levels by checking stock; anticipate needs, verify receipts, and restock items as required.
  • Coordinate and track donations to non-profit organizations.
  • Organize, promote, and participate in special events, ensuring all client communications are updated and displayed in public areas.
  • Adhere to employment standards; make necessary adjustments as requested by management, including feedback from evaluations.
  • Contribute to team success by achieving related results as needed.
  • Enhance job knowledge through participation in educational opportunities.
Additional Responsibilities: Perform other duties as assigned.
Qualifications and Requirements:
  • Friendly and professional demeanor; hospitable and caring attitude.
  • Strong focus on customer service: deliver quality experiences and manage customer escalations effectively.
  • Excellent communication skills, including telephone etiquette, verbal and written communication, and active listening.
  • Experience with scheduling software and proficiency in spreadsheets and word processing applications.
  • Exceptional multitasking abilities: manage multiple schedules, keep instructors and clients on track, and handle phone inquiries.
  • Reliable and adaptable schedule: availability for some evenings and weekends is required.
  • Preferred qualifications:
    • Experience in swim instruction or competitive swimming; knowledge of basic strokes, teaching methods, and progression.
    • CPR & First Aid Certification.
Uniform Requirements: Front Desk staff are required to wear designated uniforms, which include a specific t-shirt and shorts provided by the company. Staff will receive one t-shirt per calendar year, with additional uniforms available for purchase. Uniforms must be kept clean and professional; supervisors may require additional uniforms if standards are not met.
Work Hours: 3-30 hours per week
Compensation: Based on experience and skills
Benefits/Perks (may vary by location):
  • Competitive Pay
  • Flexible Scheduling
  • Work-Life Balance