Front Desk Representative

3 days ago


Roswell, Georgia, United States Nile Womens Health Care Full time

Job Summary:

Nile Womens Health Care is seeking a highly motivated and detail-oriented Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities:

  • Answer all incoming calls in a timely and professional manner, transferring calls as necessary and maintaining confidentiality.
  • Take and relay messages in a timely and efficient manner, checking voice mail as indicated.
  • Accurately enter personal, guarantor, and insurance information into our software program.
  • Create patient registrations, ensuring correct spelling of patient names.
  • Collect ID and insurance cards.
  • Schedule and reschedule appointments for new and returning patients, placing appointment reminder calls.
  • Verify insurance company information.
  • Schedule online appointments.
  • Address patient inquiries and provide support as needed.

Requirements:

  • High School Diploma or equivalent degree.
  • Experience in a call center environment or medical office setting preferred.
  • Strong data entry skills, general clerical aptitude, and basic knowledge of record keeping.
  • Able to make simple computations and tabulations accurately and with reasonable speed.
  • Able to deal with a variety of customers professionally and cheerfully, even under pressure.
  • Provide strong problem-solving abilities.
  • Maintain confidentiality and discretion as a rule.
  • Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines.

Benefits:

  • 3 weeks of vacation time.
  • Health Insurance.
  • Employer contribution to Health Insurance.
  • 401(k) Plan available after one year of employment.


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