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Front Desk Supervisor

2 months ago

Roswell, Georgia, United States HEI Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at HEI Hotels and Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service: Greet guests warmly and provide personalized service to ensure a positive experience.
  • Front Desk Operations: Manage the front desk area, including check-in, check-out, and room assignments.
  • Communication: Communicate effectively with guests, colleagues, and management to resolve issues and provide information.
  • Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
  • Team Collaboration: Work closely with the front office team to achieve goals and objectives.
Requirements
  • Education: High school diploma required; college degree preferred.
  • Experience: One year of experience in customer service in hospitality or a similar industry.
  • Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; basic mathematical skills.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off.