Patient Care Coordinator

1 week ago

Youngstown, Ohio, United States Meridian HealthCare Full time
Job Overview

Meridian Healthcare is seeking a dedicated and detail-oriented Patient Service Specialist to support our operations in the Mahoning and Trumbull County regions.

At Meridian, we prioritize a culture that emphasizes patient care, teamwork, and financial responsibility. We offer competitive benefits that promote a healthy work/life balance, including flexible scheduling. Our aim is to foster a supportive and innovative workplace for our employees. If you believe this role aligns with your career aspirations, we encourage you to consider this opportunity.

ABOUT MERIDIAN HEALTHCARE

Since its inception in 1974, Meridian HealthCare has embraced a person-centered approach to healthcare, recognizing the significance of prevention, early intervention, and comprehensive support. Our continuum of care philosophy is integral to our mission, which includes a wide array of services such as addiction treatment, primary care, mental health services, chiropractic care, and acupuncture.

ROLE RESPONSIBILITIES
  • Foster a welcoming and professional atmosphere for patients and visitors by delivering exceptional customer service.
  • Proactively address the needs of patients and visitors in waiting areas, ensuring a positive interaction by greeting patients and resolving any concerns.
  • Conduct patient registration, insurance verification, and appointment scheduling in accordance with established standards to ensure accuracy and enhance the patient experience.
  • Adhere to telephone etiquette and service standards when communicating with patients over the phone.
  • Manage point-of-service tasks, including visit preparation, co-pay collection, and patient record tracking, to ensure an outstanding patient experience.
  • Engage patients in utilizing the NG Patient Portal, enhancing their experience and improving utilization rates.
  • Encourage the use of front-end technology, providing guidance and training to patients.
  • Support the workflow for daily operations and participate in process improvement initiatives.
  • Communicate effectively with clinical staff, including providers and nurses, to ensure seamless collaboration.
  • Adhere to compliance policies and procedures while performing other assigned duties.
QUALIFICATIONS
  • High School Diploma or GED is required.
  • A minimum of two years of experience in patient registration, appointment scheduling, insurance processing, or customer service is required.
  • Proven track record of delivering exceptional customer service and resolving conflicts effectively.
  • An Associate's degree may substitute for one year of experience.
  • A Bachelor's degree may also substitute for the experience requirement.
JOIN OUR TEAM

If you believe you would be a great fit for this position and our team, we invite you to complete our initial application. We look forward to connecting with you.

Job Posted by ApplicantPro

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