Customer Service Representative I

4 weeks ago

Santa Ana, California, United States Masco Full time
Job Summary

The Customer Service Representative I is responsible for delivering exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner. The role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Respond to customer calls, emails, and chats in a prompt and courteous manner.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Provide product information and recommendations to customers.
  • Work collaboratively with internal teams to resolve customer issues.
  • Meet or exceed customer satisfaction targets.
Requirements

Educations and/or Experience
  • High School Diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Manufacturing or distributor experience a plus.
Skills and Abilities
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Basic computer skills and knowledge of Microsoft Office.
Language Skills
  • English (reading, writing, verbal).
Mathematical Skills
  • Basic math skills (add, subtract, divide, multiply).
Other Skills
  • Ability to work a variety of shifts, including weekends and holidays.
  • Ability to lift up to 20 pounds.
Work Environment

This is a sedentary role that requires the ability to sit or stand as needed. The employee will occasionally be required to complete some filing, which may require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Proper lifting techniques are required.

Brasstech is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

Brasstech is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

For more information, please click on the following links:

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish

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