Senior Director of Managed Payroll and Tax Operations

4 weeks ago

Boca Raton, Florida, United States HCM Unlocked Full time
Job Overview

The Senior Director of Managed Payroll and Tax is a key leadership position at HCM Unlocked, responsible for overseeing payroll operations for multiple clients and ensuring full compliance with tax regulations at the federal, state, and local levels.

This role involves managing a team of Payroll professionals, working with clients across various industries, and ensuring seamless operation of various HRIS systems. The Senior Director will also manage a team of Tax professionals, working with tax registration and tax compliance processes for clients, providing expert oversight to ensure all legal and regulatory requirements are met.

Key Responsibilities
  • Payroll Operations Management: Lead the payroll operations for multiple clients, ensuring the accurate and timely processing of payroll for all client accounts. This includes payroll reconciliations, audits, and issue resolution.
  • Client Management: Serve as the primary point of contact for clients regarding payroll and tax issues. Ensure client satisfaction by delivering tailored payroll services, understanding client needs, and managing escalations.
  • Tax Compliance & Registration: Ensure clients remain fully compliant with all payroll tax regulations. Oversee the tax registration process for new client locations, managing the compliance process for state, federal, and local jurisdictions.
  • Team Leadership & Development: Lead and mentor a team of payroll and tax compliance specialists. Develop performance metrics and goals for the team to meet service levels and ensure high-quality delivery.
  • HRIS Systems Expertise: Manage and optimize payroll processes across multiple HRIS platforms such as ADP, Paycor, UKG, and Paylocity. Ensure seamless integration of systems and smooth functionality for accurate payroll processing.
  • Process Improvement & Efficiency: Implement process improvements to enhance efficiency, accuracy, and compliance in payroll operations. Continuously evaluate and refine internal workflows to increase productivity.
  • Strategic Planning: Partner with senior leadership to define and execute on the strategic vision for the Managed Services org, supporting scalability, operational efficiencies, and service excellence.
  • Vendor and Software Management: Oversee the relationship with third-party payroll providers and tax compliance vendors, ensuring the company's systems are up-to-date and compliant with regulations.
  • Resource Management: Oversee team resourcing, capacity planning, and utilization, ensuring the proper allocation of personnel to meet business and client demands.
  • Team Management: Recruit, mentor, and develop a high-performing team of payroll and tax consultants and managers, fostering a culture of excellence and accountability.
  • Quality Assurance: Govern adherence to all Quality Assurance deliverables for every client, every payroll cycle.
Additional Responsibilities
  • Ensure adherence to company policies, local, state, and federal regulations.
  • Interact tactfully and professionally with clients, internal teams, and third-party vendors.
  • Maintain a dependable attendance record.
  • Perform additional duties as assigned by management to ensure the smooth operation of payroll services.
Qualifications
  • Bachelor's degree in business, Accounting, Human Resources, or a related field; an advanced degree (MBA or similar) is preferred.
  • 10+ years of experience in payroll and tax compliance, with at least 5 years in a leadership role overseeing multiple client accounts.
  • Expertise in HRIS platforms such as ADP, Paycor, Paylocity, UKG, and other payroll software systems.
  • Strong knowledge of federal, state, and local payroll tax regulations.
  • Proven ability to manage a team and deliver high-quality payroll services to multiple clients.
  • Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred.
  • Strong communication, problem-solving, and organizational skills.

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