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Order Fulfillment Coordinator
2 months ago
ORDER FULFILLMENT SPECIALIST (Permanent)
Our client, a leading international manufacturing organization, is seeking a skilled Order Fulfillment Specialist to join their growing team at Progressive Staffing LLC. This newly created position reports directly to the Director of Operations.
Key Responsibilities:
- Oversee product deliveries from initial order placement through delivery completion, ensuring seamless execution and timely delivery.
- Generate lead times and create delivery schedules based on information obtained from the online order tracking tool, utilizing data-driven insights to optimize logistics.
- Adjust schedules as needed to ensure accurate delivery dates are provided for each order, maintaining exceptional customer satisfaction.
- Monitor delivery status to ensure products arrive on time, promptly addressing any discrepancies or issues that may arise.
- Act as the primary point of contact for customers, fielding questions on order status, incomplete or incorrect orders, and providing timely resolutions.
- Collaborate with Sales Operations and Supply Chain team members to ensure orders are being fulfilled accurately and in a timely manner, fostering a culture of teamwork and open communication.
- Identify areas for improvement and offer educated solutions to enhance the order tracking/fulfillment processes, reducing lead times and increasing efficiency.
- Work effectively independently as well as part of a team, demonstrating adaptability and a strong work ethic.
- Complete special projects in a timely manner, consistently delivering high-quality results.
- Other duties as assigned or necessary to support the team's objectives.
Job Details:
- This is a full-time direct hire position, offering a competitive hourly rate of $24.00-$27.00, depending on experience.
- The ideal candidate will possess a Bachelor's degree and a minimum of 35 years of order fulfillment experience.
- Excellent computer skills, particularly in ERP systems, are required, as well as strong interpersonal and communication skills, both written and verbal.
- Strong organization skills, time management skills, and attention to detail are essential for success in this role.
- The successful candidate will be self-motivated, maintain a high level of confidentiality, and be authorized to work in the United States.
- Relocation is not available, and visa sponsorship is not offered.