Technical Support Specialist
1 day ago
At Regions, we are seeking a skilled Information Technology Application Support Analyst to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our software systems.
Responsibilities:
- Obtain information on application design and functionality to propose solutions to end users.
- Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
- Monitor routine and critical processes and workflows to proactively identify problem trends.
- Assist with application implementations and configuration.
- Perform root cause analysis and provide technical solutions to production-related application errors.
- Perform application testing in various environments.
- Deploy service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates.
- Resolve complex problems or issues.
- Oversee multiple processes and may act as procedural expert regarding policies, guidelines, or processes.
- May act as lead to less experienced associates.
- May act as subject matter expert (SME).
Requirements:
- Bachelor's degree in a related field and seven (7) years of related experience.
- Or High School Diploma and eleven (11) years of experience.
Skills and Competencies:
- Ability to communicate technical problems and solutions to non-technical users.
- Excellent written and verbal communication skills.
Additional Details:
- Must have experience converting business requirements to functional requirements.
- Must have experience with the Agile Methodology.
- Must have experience developing user stores.
We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application through our career site for a minimum of five business days from the date of posting. We look forward to reviewing your application.
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