Technical Support Specialist

1 day ago


Birmingham, Alabama, United States Regions Bank Full time
Job Description

At Regions, we are seeking a skilled Information Technology Application Support Analyst to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our software systems.

Responsibilities:

  • Obtain information on application design and functionality to propose solutions to end users.
  • Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
  • Monitor routine and critical processes and workflows to proactively identify problem trends.
  • Assist with application implementations and configuration.
  • Perform root cause analysis and provide technical solutions to production-related application errors.
  • Perform application testing in various environments.
  • Deploy service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates.
  • Resolve complex problems or issues.
  • Oversee multiple processes and may act as procedural expert regarding policies, guidelines, or processes.
  • May act as lead to less experienced associates.
  • May act as subject matter expert (SME).

Requirements:

  • Bachelor's degree in a related field and seven (7) years of related experience.
  • Or High School Diploma and eleven (11) years of experience.

Skills and Competencies:

  • Ability to communicate technical problems and solutions to non-technical users.
  • Excellent written and verbal communication skills.

Additional Details:

  • Must have experience converting business requirements to functional requirements.
  • Must have experience with the Agile Methodology.
  • Must have experience developing user stores.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application through our career site for a minimum of five business days from the date of posting. We look forward to reviewing your application.



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