Optical Care Specialist
2 days ago
We are seeking a highly skilled Licensed Optician to join our team at LensCrafters, a leading provider of eye care services. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our patients receive the highest quality eye care.
Key Responsibilities- Welcome and engage with customers, setting clear expectations and providing personalized service.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
- Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
- Assist the team with complex product needs and prescriptions, providing support and guidance as needed.
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
- Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
- Ability to multitask, prioritize, and manage time with competing priorities, achieving exceptional results on Brand KPIs and competencies.
- Maintain a clean, attractive, and organized store environment, taking pride in store appearance and adhering to company policies and procedures.
- Inform management of safety opportunities and demonstrate safe work practices.
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills, including the ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embracing new technology and change.
- Previous customer service and retail experience.
We offer a competitive pay range of $24.40 - $40.20, plus a bonus and commission plan. Benefits include health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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