Optical Care Specialist

2 days ago


New York, New York, United States EssilorLuxottica Full time
About the Role

We are seeking a highly skilled Licensed Optician to join our team at LensCrafters, a leading provider of eye care services. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our patients receive the highest quality eye care.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist the team with complex product needs and prescriptions, providing support and guidance as needed.
  • Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Ability to multitask, prioritize, and manage time with competing priorities, achieving exceptional results on Brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store environment, taking pride in store appearance and adhering to company policies and procedures.
  • Inform management of safety opportunities and demonstrate safe work practices.
Requirements
  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.

We offer a competitive pay range of $24.40 - $40.20, plus a bonus and commission plan. Benefits include health care, retirement savings, paid time off/vacation, and employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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