Global Head of Solutions Engineering

2 days ago


San Francisco, California, United States airwallex Full time
About Airwallex

Airwallex is a leading unified payments and financial platform for global businesses. Our innovative platform empowers over 100,000 companies worldwide to manage their financial operations, including business accounts, payments, spend management, and treasury, at a global scale.

With a strong presence in over 20 offices across the globe, Airwallex is a rapidly growing fintech company valued at US$5.6 billion. Backed by top investors, including Sequoia, Lone Pine, and Salesforce Ventures, we're shaping the future of global payments and financial services.

As the Global Head of Solutions Engineering, you will lead high-performing teams across China, EMEA, APAC, and the US. These teams collaborate with Airwallex customers throughout the pre-sales, solution design, and final implementation phases.

Working closely with customers and internal teams, the solutions engineering team delivers product demonstrations, proposes tailored solutions to meet customer goals, owns the product and technology components of RFP responses, and ensures successful project delivery. This may involve sophisticated API integration, user experience design, and software development.

You will empower the team to deliver solutions that meet customer needs and drive business growth, while ensuring we have the right processes and capabilities to support our global expansion strategy.

You will become an expert on Airwallex's financial infrastructure platform and its potential to drive the digital economy, helping organizations grow their business globally.

Key Responsibilities:

  • Lead high-performing teams across multiple regions to deliver solutions that meet customer needs
  • Collaborate with customers and internal teams to design and implement solutions
  • Own the product and technology components of RFP responses and ensure successful project delivery
  • Empower the team to deliver solutions that drive business growth and meet customer needs

Requirements:

  • Bachelor's degree in a STEM discipline with strong academic achievements
  • 10+ years of experience implementing or delivering software product solutions, with 3+ years in a leadership capacity
  • Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team
  • Exceptional communication skills to understand customer needs and navigate to successful solutions

What We Offer:

  • A rapidly growing fintech company with a strong presence in over 20 offices globally
  • A collaborative and innovative work environment with a team of over 1,500 talented individuals
  • Opportunities for professional growth and development in a dynamic and fast-paced industry

Airwallex is an equal opportunity employer and values diversity. We welcome applications from qualified candidates who share our commitment to innovation and customer satisfaction.



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