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IT Support Specialist

2 months ago

Anchorage, Alaska, United States Bering Straits Native Corporation (BSNC) Full time
Job Title: IT Support Generalist

Bering Straits Native Corporation (BSNC) is seeking a qualified IT Support Generalist to join our Information Technology Department in Anchorage, Alaska.

Job Summary:

This entry-level technical position is responsible for maintaining high-quality IT services and support for our users. Our goal is to deliver exceptional technical and non-technical support with outstanding customer service and follow-through.

Key Responsibilities:
  • Provide Help Desk support and resolve problems to the end-user's satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT Help Desk.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the Help Desk tracking software.
  • Document internal procedures.
  • Assist with onboarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test, and configure new workstations, peripheral equipment, and software.
  • Maintain inventory of all equipment, software, and software licenses.
  • Report issues to the Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images, and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as needed.
Requirements:
  • Verified BSNC Shareholder or Shareholder Descendant.
  • Demonstrable knowledge of basic applications and problem-solving skills.
  • Experience with ticketing systems (preferred).
Preferred Qualifications:
  • Personal Credibility and Professional Integrity.
  • Positive attitude, towards people and problem.
  • Ability to self-start, work independently and achieve high standards to meet multiple deadlines.
  • Proficient communicator, including writing, speaking, editing, proofreading and computer skills.
  • Above-par working capacity, to work in small and large projects with great attention to detail.
  • Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
  • Adept in developing and maintaining strong relationships with management, staff, vendors, and clients.
  • Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
  • Excellent problem-solving skills, in both mundane and highly sensitive, albeit complex situations.
Work Environment:

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Additional Qualifying Factors:
  • As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base.
  • Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.

BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer/Veterans/Disabled. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We participate in the E-Verify Employment Verification Program. We are a drug-free workplace.