Showroom Sales Director
3 weeks ago
At Mosaic Companies, LLC, we are seeking a highly skilled and experienced Showroom Sales Manager to lead our sales team in Miami. This is a senior-level position that requires a strong background in sales management, customer service, and team leadership.
Key Responsibilities:- Oversee the daily operations of the showroom, ensuring a high level of customer service and sales performance.
- Conduct daily evaluations of open orders, quotes, and sales performance, providing guidance and support to the sales team.
- Prioritize the training and development of the sales team, ensuring they have the necessary skills and knowledge to succeed.
- Manage the client visitation program, ensuring timely visits and follow-up meetings with representatives.
- Establish and maintain relationships with high-profile clients, providing exceptional customer service and support.
- Collaborate with the Regional Sales Manager to prepare month-end closing forecasts and ensure accurate sales reporting.
- Exercise supervisor authority in staffing, performance reviews, and training personnel, making recommendations for hiring, promotions, and terminations.
- Inspect the showroom daily to ensure it is maintained clean and orderly, completing a checklist of conditions.
- Oversee the reception area, ensuring it is always covered, and coordinate coverage with other trained personnel as needed.
- Collaborate with the receptionist, cashier, sample room, and shipping department to maintain daily deliveries of orders and sample requests.
- Stay current with the availability of sales team members to attend clients and/or phone calls requested by the receptionist.
- Resolve customer complaints regarding sales and service, ensuring a high level of customer satisfaction.
- Maintain communication with the Regional Sales Manager, informing of any issues and requests, and resolving conflicts expeditiously.
- Attend various association events to develop customer relationships and gather leads, as needed.
About Us:
Mosaic Companies, LLC is a leading provider of natural stone, tile, and surface materials in South Florida. We are committed to promoting employee well-being and fostering a culture where team members can thrive both personally and professionally. We offer growth and development opportunities, allowing each team member to make a significant impact in the industry.
We are an equal opportunity and Affirmative Action Employer, dedicated to fostering a positive and supportive environment for our employees. We provide equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by applicable law or government contract), disability, protected veteran status, or any other status or characteristic protected by law.
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