Showroom Sales Manager
2 weeks ago
Mosaic Companies, LLC is seeking a seasoned Sales Floor Leader to oversee the daily operations of our Miami showroom. This role is responsible for ensuring clients receive exceptional customer service while adhering to company policies.
Key Responsibilities:- Conduct daily evaluations of open orders, quotes, and sales performance by the sales team.
- Ensure customer information in the SPS system is complete and the sales team follows up accordingly.
- Prioritize training and development of the sales team under company procedures.
- Manage client visitation programs and ensure timely visits with proper samples and binders.
- Provide guidance to the sales team on the showroom floor and assist with high-profile clients.
- Establish discount rates and special pricing plans based on account volume or type.
- Assist the Regional Sales Manager in preparing month-end closing forecasts.
- Exercise supervisor authority in staffing, performance reviews, and training personnel.
- Inspect the showroom to ensure it is maintained clean and orderly.
- Oversee the reception area and coordinate coverage in the absence of the receptionist.
- Collaborate with the receptionist, cashier, sample room, and shipping department to maintain daily deliveries.
- Stay current with the availability of sales team members to attend clients and/or phone calls.
- Resolve customer complaints regarding sales and service.
- Ensure clients receive the best customer service while adhering to company policies.
- Maintain communication with the Regional Sales Manager and resolve conflicts expeditiously.
- Attend association events to develop customer relationships and gather leads.
About Mosaic Companies, LLC:
Mosaic Companies, LLC is a leading provider of natural stone, tile, and surface materials in South Florida. We are committed to promoting employee well-being and fostering a culture where team members can thrive both personally and professionally.
We are an equal opportunity and Affirmative Action Employer, dedicated to fostering a positive and supportive environment for our employees.
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