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Patient Services Coordinator
2 months ago
About Us:
At Cooper University Hospital, our commitment to delivering exceptional healthcare begins with our team. Our dedicated professionals are continually discovering innovative clinical solutions and enhancing access to the latest facilities, equipment, technologies, and research protocols. We prioritize our employees by offering competitive compensation, a comprehensive benefits program, attractive working conditions, and opportunities for professional growth and development.
Our Mission:
We strive to provide outstanding patient care and service, ensuring a positive experience for our patients and their families. As a key member of our team, you will play a vital role in supporting our mission by delivering exceptional customer service, ensuring quality patient scheduling, and providing general information to patients and their families.
Key Responsibilities:
- Greet and register patients, collect point-of-service copays, and provide general information using AIDET principles.
- Serve as the front-line contact person for all incoming patients, ensuring a positive and welcoming experience.
- Organize and prioritize tasks, taking independent action to meet deadlines and project Cooper's values to both customers and colleagues.
- Assist with patient discharge coordination, serving as a non-clinical navigator to ensure a smooth transition.
Requirements:
- Minimum one year of recent registration or billing experience in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Epic experience preferred.
- Excellent organizational, written/verbal communication, and teamwork skills.
- Demonstrated performance of excellent customer service skills.
Education Requirements:
High School Diploma or equivalent required.
