Patient Services Coordinator

5 days ago


New Lenox, Illinois, United States Silver Cross Hospital Full time
Job Summary

We are seeking a highly skilled Patient Services Representative II to join our team at Silver Cross Hospital. This role is responsible for coordinating after-visit activities, including collection and review of practice-specific forms, printing of the After Visit Summary (AVS), and communication of payment policies.

Key Responsibilities
  • Coordinate all after-visit activities, including collection and review of practice-specific forms
  • Print and distribute the After Visit Summary (AVS) to patients
  • Communicate payment policies regarding amounts due for current services and prior balances
  • Collect payments and assist with scheduling follow-up appointments and procedures
  • Ensure pre-visit clearing for patients on the date of service
Requirements
  • Associate or Bachelor's degree preferred; High school diploma required
  • Prior experience and in-depth knowledge of insurance preferred
  • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
  • Exceptional customer service skills, including the ability to use independent thinking, sound judgment, and creativity when resolving customer issues
  • Ability to balance multiple priorities and effectively handle challenging situations
  • Excellent verbal communication skills
  • Ability to use personal computers and select software applications
Work Environment

This role is based in the PSMG MGMT SERVICES department at Silver Cross Hospital, working in a fast-paced environment with a focus on delivering exceptional patient care.



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