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Retail Customer Service Representative

2 months ago

Great Falls, Montana, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Member Service: Provide top-notch service to members, answering their questions, and resolving any issues or concerns they may have.
  • Cash Handling: Process member purchases, handle cash, credit card transactions, and operate a cash register with accuracy and efficiency.
  • Inventory Management: Maintain a clean and organized store environment, restock shelves, and ensure that merchandise is properly displayed and priced.
  • Problem-Solving: Anticipate and resolve member issues, using your problem-solving skills to find solutions that meet their needs.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support during peak periods, and maintain a positive and productive work environment.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, preferably in retail or a similar industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with members, colleagues, and management.
  • Technical Skills: Proficiency in operating a cash register, handling cash, and using mobile retail applications.
  • Physical Demands: Ability to stand for long periods, lift up to 25 pounds, and move quickly in a fast-paced environment.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage, with opportunities for performance-based bonuses and promotions.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off.
  • Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive work environment.