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Account Manager Associate

2 months ago

Boston, Massachusetts, United States Profitero inc Full time
Job Title: Associate Account Manager

We are seeking a highly motivated and experienced Associate Account Manager to join our Customer Success team at Profitero inc. As an Associate Account Manager, you will play a critical role in supporting and developing our growing branded customer base.

Key Responsibilities:
  • Help clients derive significant value from the Profitero tool through deep understanding of eCommerce data and expert knowledge of the application.
  • Serve as the customer's main point of contact, responding to immediate questions and pulling in SMEs to solve complex topics.
  • Become a trusted advisor to clients, sharing thought leadership and best practices to highlight optimal ways of utilizing our data and platform.
  • Provide feedback and guidance to our engineering team to inform the product roadmap and make the tool more user-friendly and actionable.
  • Set client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say:do ratio.
  • Help teammates understand and prioritize work to meet deadlines and complete tasks on time.
  • Provide context and business perspective to make Strategy & Insights reports actionable and relevant to business teams.
  • Use excellent communication, influence, and collaboration skills to solve problems.
  • Be or become an eCommerce expert.
  • Responsible for all aspects of the renewal process (ARR on existing accounts).
  • Build a up-sell/renewal strategy for each account.
  • Ensure data accuracy in customer accounts.
Requirements:
  • 2+ years of relevant account management/customer success experience with a proven track record of high client satisfaction.
  • Experience with supporting a SaaS-based solution, ideally with an analytical focus, preferred.
  • Strong analytical skills and ability to use data to help clients make informed decisions.
  • Excellent communication (written and oral) and active listening skills.
  • Outstanding organizational skills, attention to detail, and ability to multitask to effectively prioritize and manage workflow.
  • Strong interpersonal skills and experience working with remote team members.
  • Strong competitive drive & goal-driven, with a strong desire to exceed expectations.
  • Self-starter and highly motivated, with the ability to quickly 'think on your feet.'
  • eCommerce, CPG, and/or supplier-side experience is a plus.
Why Work at Profitero inc?

We care about our employees and offer fantastic benefit packages, including:

  • Rich Health Dental & Vision plans.
  • Smart, genuine, and cool people work here.
  • Competitive salary ***commensurate with experience.
  • 401K plan with match.
  • Flexible PTO.
  • Commuter benefits.
  • Employee Assistance Program (EAP).
  • Free on-site amenities, including office snacks, coffee barista, beer & wine.
  • Access to Personal Learning Development Library.
  • Publicis 'Work Your World' initiative: every employee will be able to work from any of the 100+ countries where Publicis operates, for six weeks a year.
  • Volunteer opportunities.

We are committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero inc recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.